Username/email

Nov

2011

http://jeanine.forumotion.com/

I have a user who is trying to register however it tells her that her name is in use & when she tries to request her password it says her email doesn't match. The username is briarwoodpups.... how can I get her signed up on our forum? Is there a way to reset her username?
She says she has not registered yet.
Thanks!

1 Guest, on 22/11/2011 at 22h42

Go http://jeanine.forumotion.com/memberlist and search user by this username, briarwoodpups...

2 sehabets, on 22/11/2011 at 22h55

It tells me that there is no one by that name. She doesn't show up on my lists or any searches, but it tells her she can't register.

3 Guest, on 22/11/2011 at 23h08

But if he choose another username, will this work?

4 sehabets, on 22/11/2011 at 23h12

I believe it tells her that the email address is already used.

5 Guest, on 22/11/2011 at 23h14

sehabets wrote:I believe it tells her that the email address is already used.

I think if you're registered with the same email on many forums, you can't anymore use this email adress. Let he tries with another email adress. Rolling Eyes

6 slg, on 23/11/2011 at 05h15

CHeck here:

Administration Panel>>Users & Usergroups>>Users>>Inactive Users

7 sehabets, on 23/11/2011 at 05h25

Thank you so much - that did it!

8 slg, on 23/11/2011 at 05h28

You are very welcome.

9 Sanket, on 23/11/2011 at 10h25

Since this thread appears to be solved, I will archive this thread.

Sanket