having problems signing in

LilaP at 20h05

Sep

2011

is there any way to let a person into the group without them registering
I have sent an invite to her and she is being rejected saying that the name is already used
there is only one person by her name and she is still being rejected
ty

1 slg, on 27/09/2011 at 20h42

Is she trying to register or join a group? You have to be a registered member to join an usergroup.

2 LilaP, on 27/09/2011 at 20h58

she was invited by me the owner of the group
but when she signs in it is telling her she is already in there and is using the wrong password. she has not received a confirmation email.

3 slg, on 27/09/2011 at 21h00

Has she check to see if the email is in her spam/trash folder?

4 musket, on 27/09/2011 at 21h09

If you go into her profile via the ACP and change her password to a temp password ..inform her of the new temp password.. this will let her log in, and when she is logged in she can then change her password in her profile to one of her own choosing Smile

ACP>> users and Groups >>search users ... change the password of the user in their profile here and save Smile

5 LilaP, on 27/09/2011 at 21h37

dunno know what is going on but she is not even showing in the group at all
I did a search and it saying no member by that name

she didn't get an email to activate her membership that is probably why
ty

6 musket, on 27/09/2011 at 21h55

Check ACP Users and Groups>>Inactive users if her name is there... click activate

Also check ACP Users and groups>> users options..new accounts activation...select user and save

7 LilaP, on 27/09/2011 at 22h04

ahhh thank you so much you are a life saver...LOL

now can you plz tell me how to allow signature tags in the group?
I can't find where to allow them. I see you can allow in profiles, but they are not showing in the group at all
tyvm

8 musket, on 27/09/2011 at 22h11

ACP Users and groups>> users options >>user settings

whatever you want to choose here and save

9 LilaP, on 27/09/2011 at 22h19

thank you sooo much
you are a great help to a person like me that knows nothing
have a wonderful day

:wouhou:

10 musket, on 27/09/2011 at 22h21

Ha ha your welcome click on the little green cross over my messages '+' :wouhou:

11 LilaP, on 27/09/2011 at 22h23

will do that from now on
thanks again

12 LilaP, on 27/09/2011 at 22h24

hmmm its till not working though...lol
wahhhhhh

ok just figured it out
have to tell the ladies to go their profile and set it to allow sig all the time...LOL
ok I'm out of here now I hope..hehe

13 musket, on 27/09/2011 at 22h28

post a new topic as you are only allowed one fix per topic Smile

14 LilaP, on 27/09/2011 at 22h31

musket wrote:post a new topic as you are only allowed one fix per topic

ok thanks

15 Sanket, on 29/09/2011 at 18h38

Since this thread appears to be solved, I will lock this thread and mark it as solved.

Sanket